Frequently Asked Questions

My door handle is broken. Will I need a new key when it's replaced?

This is quite a common question. You will only ever need a new key if your physical lock is replaced. Whether that is a nightlatch cylinder, mortice lock in a wooden door or a cylinder in your uPVC or composite door. Replacing the handle is just that. A new handle.

How much will it cost for you to come out and give me a quote ?

I don't charge a call out fee, nor do I charge to quote a job. So to come out, take a look at your problem and receive a quote will cost you £0.00

I'm locked out. How long will it take for you to get to me?

In an emergency such as this I aim to be with you within 30 minutes. This helps reduce your stress and get you into your home as quickly as possible.

Can you give me a quote over the phone?

Whilst I can and do give quotes over the phone, it is often better to come and see the problem first hand so that I can provide a more accurate quote that has little chance of changing. And as I don’t charge to do this, it is the better option as you have a more accurate quote for the work needed.

Where do you cover?

I cover all of Stoke on Trent, Newcastle under Lyme, Stafford and Stone. I also take on jobs in the surrounding areas if I am able to fit them in. This is to ensure I have the time to attend a job, complete the work needed and get to the next job without having customers waiting around for me at arrive.

Where can I leave a review?

I have 3 places that reviews can be left. They are Yell, Google & my Facebook business page. The links to these are below.

https://g.co/kgs/DDX98y  (Google)

https://www.yell.com/biz/a-swinswood-locksmiths-stoke-on-trent-10502186/ (Yell) 

www.facebook.com/aswinswoodlocksmiths (Facebook)